9:00 - 14:00, 17:00 - 20:00
Mon-Fri Appointment
Email Contact
info@irtinformatica.com
Phone/Whatsapp
617 463 872
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SETTINGS
9:00 - 14:00, 17:00 - 20:00
Mon-Fri Appointment
Email Contact
info@irtinformatica.com
Phone/Whatsapp
617 463 872
For small businesses and freelancers with 2 to 4 computers who need remote assistance for common issues.
Our online IT maintenance contract is the best option for companies whose IT infrastructure is up to date, meaning that on-site incidents are minimal, but that still want to be covered by an online technical support service for software issues.
IT maintenance is a service that we mainly provide to companies and self-employed professionals, where we solve hardware issues and software questions that may arise in day-to-day business activities. In addition, we provide continuous advice on how to improve productivity or the security of your systems.
Our business and freelance clients come from all kinds of sectors, including administration, accounting firms, law offices, construction companies, workshops and many others, because IT is essential in every activity and there is always some process that depends on it.
We provide three types of technical support services:
This support service requires one of our technicians to travel to your home/office to perform the required service. It is carried out when the issue cannot be resolved through remote assistance.
This is the most common type of support service, mainly because it is the most convenient (especially regarding travel), since with an internet connection and a simple program we can connect to your computer and perform the necessary configurations.
In some cases, an on-site service may require workshop assistance, for example when a computer needs formatting and reinstallation of the operating system. This process must be carried out in our workshop for better effectiveness and repair control due to the duration of the process.
For small businesses and freelancers with 2 to 4 computers who need remote assistance for common issues.
From 9€ + IVA/Month or 90€ + IVA/Year
Priority Support
Response time: 24 business hours
Corrective Maintenance
Initial Audit
Unlimited Remote Technical Support
50% discount on on-site technical service hourly billing
Travel included
For companies with several computers that require more continuous remote and on-site assistance.
From 30€ + IVA/Month or 300€ + IVA/Year
Priority Support
Response time: 12 business hours
Preventive and Corrective Maintenance
Initial Audit
Unlimited Remote Technical Support
Unlimited on-site technical service when required
Travel included
Loan of computers during repair
For companies that require advanced support and frequent on-site assistance.
From 50€ + IVA/Month or 500€ + IVA/Year
Priority Support
Response time: 6 business hours
Preventive and Corrective Maintenance
Initial Audit
Unlimited Remote Technical Support
Unlimited on-site technical service when required
Travel included
Loan of computers during repair
Antivirus with annual license
Backup monitoring and management
To properly manage your systems, the first thing we do is carry out a thorough review of all equipment and systems that require maintenance.
